“The Times They Are a Changin’” – Bob Dylan, 1964

How many of you have noticed a change in the buying behavior of consumers today?

As Bob Dylan so aptly stated more than 50 years ago when major disruptive social change was occurring, change comes with a force that shakes the walls and windows. The times, they are indeed changing. And for everyone in retail today, times they are a changin’ yet again.

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During 2014, the user experience (UX) group at ICS worked on our usual fare of mobile and desktop apps, but we also saw a large expansion of embedded device projects that fall into three categories: kiosk information systems, in-vehicle infotainment systems (IVI) and robotics control systems. Each area presents unique and complex challenges for a UX designer. However, we noticed some common requests between all three of those areas: the preference for touchscreens and the desire to be connected to the Internet.

Welcome back for a chat about user experience (UX) in the real world. Today, I want to talk about user experience and coffee. Now, I know not everyone drinks coffee, so for the sake of discussion, let’s assume that you want to drink some coffee.

Initial Decision