In Automotive Retailing UX Rubber Hits the CX Road
ICS' work in automotive touches both UX and CX.
UX design lessons learned from a cup of Joe.
Dining out is a luxury to many people, and we all want the experience to be enjoyable: good food, delivered quickly, and no fuss paying the bill. Unfortunately, human error can creep in and ruin the dining experience. Most people have at one time or another gotten the wrong food order delivered to their table, or had to wait a long time to pay their bill at the end of an otherwise fine meal.
Check out the fifth of Schneiderman's Eight Golden Rules of Interface Design.